MyFax Frequently Asked Questions

General Questions

Yes; in certain circumstances, you can have your existing fax number ported to MyFax.

Please contact Sales for more information:
Toll Free: 1 (866) 378-2373
International: 1 (613) 216-1106
Email: sales@myfax.com

Not at all. With MyFax, there are no long-term contracts are required to sign and no minimum sign-up period. Choose the convenient pay-as-you-go, monthly plan or take advantage of our discounted annual plan.

Get started today.

Yes! Visit the MyFax UK website for more information on our UK services.

Service Questions

demo-send-fax

To send a fax via email, just open a new email message and type your recipient's fax number (including country code) in the “To:” field followed by @send.myfax.com. Attach any documents you wish to include in your fax. MyFax supports nearly 200 file formats. You can include a fax cover page as an attachment or by simply typing a message into the email body.

You can also send a fax directly from the MyFaxCentral secure site, or the free MyFax app for iPhone or Android.

Be sure to see our helpful tips for sending faxes to ensure quick and successful delivery of your faxes.

Please see the User Guide for more detailed fax sending instructions.

Receiving a fax

You will receive faxes as emails, with the fax attached as a PDF or TIFF, if you prefer.

You can also download your received faxes by logging in to the MyFaxCentral secure site, or view them with the free MyFax app for iPhone or Android.

Yes, you can attach up to eight documents in one fax. MyFax supports 178 different file formats, including PDF, Microsoft Word, and Excel.

Yes! One of the great advantages of MyFax is that you can send and receive faxes from up to 5 email addresses.

Yes, you can send your faxes to a maximum of 9 fax numbers by email or a maximum of 50 fax numbers when you log into MyFaxCentral.

Usually the fax will be sent within a few minutes, but it can take longer if the receiver's fax is busy. MyFax will retry twice, for a total of 3 transmissions, if the initial fax attempt fails.

Yes, and both are free to MyFax customers:

Download the MyFax App for iPhone

Download the MyFax App for Android

No. With a toll free number you can only receive faxes from the US and Canada. If you want international faxing capabilities, MyFax offers local numbers in select countries around the world.

For more information about local fax numbers, contact MyFax Sales:
Toll Free: 1 (866) 378-2373
International: 1 (613) 216-1106
Email: sales@myfax.com

Yes. There is a Login button in the top right corner of the MyFax site that links to MyFaxCentral.

You can use the MyFaxCentral site to send, receive, view and retrieve your faxes online; to update your account information such as billing details or the (up to 5) email addresses you want to use for faxing with MyFax; and to view your up-to-the-minute usage details.

As an online faxing solution, MyFax® offers more privacy and security than traditional fax machines. MyFax delivers faxes directly to the email inbox of your designated recipient and limits unintended access to faxes.

If you’re looking for a HIPAA-compliant cloud faxing solution, we recommend our partner eFax Corporate.

Support Questions

Your MyFax number, the email address you provided during signup, and your account ID will each work as your login ID.

Please visit the forgot password page to reset your password.

There are a number of reasons why your fax may not be sending. Please click here to troubleshoot.

For a complete list of country codes, click here.

Please contact MyFax Customer Support and we will be happy to help you get started with your new MyFax account.

Email: support@myfax.com
International: (613) 260-6325
Toll Free: (866) 563-9212

We are committed to protecting the privacy of our customers and keeping fax spam out of everyone's email inbox. Please follow these steps if you receive an unsolicited fax.

Billing Questions

Just log into MyFaxCentral and click Update Account. On the Billing tab, click Edit for the item you'd like to update, such as your credit card number or billing address.

For any questions relating to credit cards and payment, please contact MyFax Billing:

Email: billing@myfax.com
Local or International: (613) 216-0978
Toll Free: (866) 563-9212

MyFax is a prepaid service. Your invoice will be generated at the end of your first billing cycle, one month from the day you started your service. This invoice will list the charges at the end of the month against your prepaid charges.

Simply log in to MyFax Central, then click on View Faxes and navigate to the Invoices folder on the left to view your billing statement.
To ensure continued service for high-volume users, MyFax maintains a pre-paid Usage Balance in your account to cover additional fax page usage that exceeds what’s included in your plan. This balance will be automatically replenished when it drops below $2.00. See the User Guide for more info.

If you have checked and are sure you have not used all of your free pages for the month, make sure you are dialing a 1 before the fax number (for North American fax numbers). If you are not including a 1 it's possible you are being charged for sending an International fax.

If you believe you have been charged in error for an international fax, please contact our billing reps, who will help you resolve the issue:

Email: billing@myfax.com
Local or International: (613) 216-0978

Sending a fax costs $0.10 (USD) per page* to U.S. fax numbers. For international faxing, you can check out our low send rates to other countries here.

Just login to MyFaxCentral and click Account Details. On the Preferences tab, where it says Current Plan, you’ll see the Add a Number option.

Please note: Adding another fax number to your account will be the same price as your initial MyFax plan. The credit card associated with your account will be charged.

Please click here for instructions on how to cancel.

Supported File Formats

MyFax® supports many different file formats, including:

  • icon_arrow_green Microsoft® Word
  • icon_arrow_green WordPerfect®
  • icon_arrow_green Microsoft Excel®
  • icon_arrow_green Microsoft PowerPoint®
  • icon_arrow_green Adobe® Acrobat®(PDF)
  • icon_arrow_green TIF
  • icon_arrow_green Adobe Photoshop
  • icon_arrow_green CorelDRAW®
  • icon_arrow_green HTML

View all supported file formats (PDF, 69K)

The trademarks and images referenced on this page are the property of their respective owners.

Enter fax number

In a new email window, enter the fax number(s) in the "T0..." field without any spaces, or punctuation, followed by @myfax.com (you must include a 1 or the country code and the area code).

Enter subject

In the "Subject" field, enter the information that you would like to appear in the fax header.

Body message

In the body of the email, type the text you would like to appear as your comments on the fax cover page.

Adding attachments

You can attach up to 9 documents to your email message to be included in your fax. MyFax supports 178 types of documents.

Sending your fax

Click "Send". MyFax will convert your email and attachments to a fax document, deliver it to your recipient(s), and email you a detailed confirmation of your fax transmission.

Use our plug-in

Download the Microsoft Outlook® Plug-In and add a MyFax button to your Outlook email for easy faxing. Download the MyFax plug-in from www.myfax.com.

Get your MyFax number

After signing up for MyFax, you will be assigned a personal fax number.

Open fax in email

All faxes sent to your personal fax number arrive in your email inbox. You choose to receive faxes as PDFs or TIFFs.

Open fax attachment

The first page of the fax appears in the body of the email. To view the entire fax, double-click on the PDF or TIFF attachment.

Read, print or save

Once the PDF or TIFF attachment is opened, you can: read it, print it, forward it to someone else, or save it to your computer or document management system.

tour-back tour-next
icon_arrow_greenTake a FREE 30 Day Trial!