MyFax Frequently Asked Questions

General Questions

MyFax is an easy-to-use, affordable faxing solution that lets you send and receive faxes by email or online from your computer, tablet, or smartphone. Your MyFax number is a real local or toll free fax number.

The key difference between these three plans is the number of inbound and outbound fax pages included per month. No matter what your faxing needs are, MyFax® has a plan for you. Each additional page will cost $0.10 for faxing within the United States. For send-rates for fax pages outside the US, click here.

Yes; in certain circumstances, you can have your existing fax number ported to MyFax.

Please contact Sales for more information:
Toll Free: 1 (866) 378-2373
International: 1 (613) 216-1106

Not at all. With MyFax, there are no long-term contracts are required to sign and no minimum sign-up period. Choose the convenient pay-as-you-go, monthly plan or take advantage of our discounted annual plan.

Get started today.

Send a fax online

To send a fax via email, just open a new email message, and type your recipients’ fax numbers in the “To: field” followed by Attach any documents you wish to include in your fax. MyFax supports nearly 200 file formats. You can include a fax cover page as an attachment or by simply typing a message into the email body.

You can also send a fax directly from your secure site.

Receiving a fax

You will receive faxes as emails, with the fax attached as a PDF or TIFF, if you prefer.

You can also download your received faxes by logging in to your secure site.

No, you don’t need any special equipment to operate your MyFax account. MyFax manages everything in the cloud, so all you need is Internet access and an email account.

Yes, you can attach up to eight documents in one fax. MyFax supports 178 different file formats, including PDF, Microsoft Word, and Excel.

As an online faxing solution, MyFax® offers more privacy and security than traditional fax machines. MyFax delivers faxes directly to the email inbox of your designated recipient and limits unintended access to faxes.

Your MyFax number is an "always on, never busy" number. Your computer does not need to be turned on to receive faxes. Faxes are stored in your email Inbox and online.

Yes! One of the great advantages of MyFax is that you can send and receive faxes from up to 5 email addresses.

Yes, you can send your faxes to a maximum of 9 fax numbers by email or a maximum of 50 fax numbers when you log into MyFaxCentral.

No. With a toll free number you can only receive faxes from the US and Canada. If you want international faxing capabilities, MyFax offers local numbers in select countries around the world.

For more information about local fax numbers, contact MyFax Sales:
Toll Free: 1 (866) 378-2373
International: 1 (613) 216-1106
Email: is a private and secure website location. MyFax customers can log in to send and receive faxes, update and view their account information, and more.

Yes. There is a Login button in the top right corner of the MyFax site that links to MyFaxCentral.

Yes. MyFax Customer Support Representatives can be reached for free 24/7 by phone or email. Visit the Support Section for details.

Yes! Visit the MyFax UK website for more information on our UK services.

You can use the MyFaxCentral site to send, receive, view and retrieve your faxes online; to update your account information such as billing details or the (up to 5) email addresses you want to use for faxing with MyFax; and to view your up-to-the-minute usage details.

Support Questions

MyFax® helps you fax online using your smartphone, tablet, or computer. Faxes can be delivered to any recipient whether they have a traditional fax machine or internet fax service.

To get started, choose a local or toll-free number and within minutes you can begin sending and receiving faxes by email as a PDF attachment, through the mobile app or by logging in at

You can easily review faxes right from your computer or smartphone. No paper. No busy signals. No fax machine.

You can also download your received faxes by logging in to your MyFaxCentral secure site.

Watch these short, helpful video tutorials to learn how you can fax online and by email with MyFax:

Send Faxes by Email

Receive Faxes by Email

Send Faxes Using MyFax Central

Receive Faxes Using MyFax Central

You can buy more fax numbers by following these four simple steps to add users:

  1. Login to MyFaxCentral.
  2. Select "User Administration" from the "My Account" menu on the left hand side of the screen. (The last option in the list).
  3. Click the "Add User" button to manually add a user or the "Import Users" to upload a file.
  4. Follow the prompts.

Please note: Adding another user to your plan generates a new fax number and is the same price as your initial MyFax account. The credit card associated with your account will be charged.

For a complete list of country codes, click here.

Please contact MyFax Customer Support and we will be happy to help you get started with your new MyFax account.

International: (613) 260-6325
Toll Free: (866) 563-9212

Please contact customer support via phone or online chat to cancel.

Billing Questions

If you have checked and are sure you have not used all of your free pages for the month, make sure you are dialing a 1 before the fax number (for North American fax numbers). If you are not including a 1 it's possible you are being charged for sending an International fax.

If you believe you have been charged in error for an international fax, please contact our billing reps, who will help you resolve the issue:

Local or International: (613) 216-0978

Just log into your MyFaxCentral page, and the site will guide you through updating your billing information, such as changing your credit card number or billing address.

For any questions relating to credit cards and payment, please contact MyFax Billing:

Local or International: (613) 216-0978
Toll Free: (866) 563-9212

MyFax is a prepaid service.

Your invoice will be generated at the end of your first billing cycle one month from the day you started your service. This invoice will list the charges at the end of the month against your prepaid charges.

To review your invoice online log into MyFaxCentral and select My Account from the left-hand menu and then choose Account Invoice from the options listed.

Sending a fax costs $0.10 (USD) per page* to U.S. fax numbers. For international faxing, you can check out our low send rates to other countries here.