Terms & Conditions
Effective July 1, 2018 for current users, and upon acceptance for new users.
This Agreement is between you ("you" or "your"), as an authorized user of the Service (as defined below), and j2 Cloud Services,
LLC ("j2 US"), a Delaware corporation; j2 Global Canada, Inc. ("j2 Canada"), a Canadian corporation; and/ or j2 Global
Ireland Limited ("j2 Ireland"), an Irish corporation (each, the "Company"), as specified in the following paragraph,
and governs the terms and conditions of your use of the Service.
For purposes of this Agreement, the "Service" includes the MyFax® service and all other services described in this Agreement
which are provided by the Company to you either now or in the future.
By using the Service, you further confirm your acceptance of and agree to be bound by this Agreement.
Your Service is provided to you and you are legally a customer of j2 Canada, if you originally signed up for the Service
prior to February 7, 2012. If you signed up for services after February 7, 2012, your Service is provided to you and
you are legally a customer of: (i) j2 US, if your account billing address is located in the United Stated; or (ii) j2
Ireland, if your account billing address is located outside the United States.
This Agreement includes the terms of this Customer Agreement together with any operating rules, policies, price schedules
or other supplemental documents expressly incorporated herein by reference and published from time to time by the Company.
This Agreement constitutes the entire agreement between the Company and you regarding the Service, and supersedes all
prior oral and written communications and agreements between you and the Company regarding the subject matter of this
Agreement. However, your use of any software provided by the Company related to the Service shall be pursuant to a separate
agreement governing use by you of such software.
For Canadian Customers: Please note that when you place an order to purchase on the MyFax Website (as defined herein), it
constitutes an offer to purchase and remains subject to the Company's acceptance. Goods or services listed or described
on the MyFax® Website constitute an invitation to make an offer to purchase.
If you begin but fail to complete the sign up process for the Service, the Company may contact you in an effort to help you
sign up for the Service or another service of the Company or its affiliates. You hereby authorize the Company and its
affiliates to make such contact, even if you ultimately determine not to sign up for any Company or affiliate service.
1. MyFax® Service Description.
The Company offers the Service at its website
www.MyFax.com (together with other websites owned and operated by the Company, the "MyFax Website").
The Service includes, but is not limited to: (i) a personal geographical or toll-free telephone number (a "MyFax Number")
that provides for the delivery of faxes to email, the MyFax Website or software applications provided by the Company;
and (ii) outbound faxing from email, the MyFax Website or software applications provided by the Company.
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2. Service Usage Terms.
(a) Usage terms for the Service are as follows:
(1) If you registered for the Service on or after February 7, 2012:
Unless you registered for a different plan on the MyFax website, you may receive up to 200 fax pages (inbound) and may send
up to 100 fax pages (outbound) within any thirty (30) day period, regardless of whether you are issued a local or a toll-free
MyFax Number. Faxes received in excess of the inbound 200 page limit are charged at $0.10 (which amount may vary outside
of the U.S.) per page and faxes sent in excess of the outbound 100 page limit are charged at the applicable per page
rate listed at the MyFax Website.
See paragraph (b) below for the definition of a fax page.
(2) If you registered for the Service prior to February 7, 2012:
Within any monthly period, your plan will include the number of inbound and outbound fax pages specified in the plan that
you received when you first signed up to the MyFax® Service, regardless of whether you are issued a local or a toll-free
MyFax Number, unless we notify you in our sole discretion that your pricing plan has changed. Faxes sent or received
in excess of your plan’s page limit are charged at the overage rate specified in the plan that you received when
you first signed up to the MyFax® Service, unless we notify you in our sole discretion that your pricing plan has
changed and includes a new fixed overage rate.
See paragraph (b) below for the definition of a fax page.
(b) Definition of Fax Page and Associated Terms:
Fax Page Definition: Most fax pages take less than sixty (60) seconds to transmit. However, for each transmission, the number
of pages sent or received is calculated based on the greater of the actual number of pages or the number of full and
partial 60-second increments of transmission or connection time, whether or not the transmission occurs or is completed
(such as instances when someone answers the call or transmission is interrupted before completion). For example, a one
page fax with a transmission duration of 30 seconds is recognized as one page, and a one page fax with a transmission
duration of one minute and six seconds is recognized as two pages.
Unless the plan that you originally signed up for specifies a different "per page rate" (whether or not it is referenced
as such), the number of outbound fax pages referenced in paragraph (a) of this Section 2 as included in the tiers of
Service is administered by applying a monthly outbound usage credit to your account and assumes that each outbound page
is sent to a destination with an applicable per page rate of $0.10 (which amount may vary outside of the U.S.). Therefore,
your number of included outbound fax pages for a given thirty (30) day period may be less than the number specified for
your tier of Service referenced in paragraph (a) of this Section 2 if you send to destinations with applicable per page
usage rates in excess of $0.10 per fax page.
For example, if your service tier includes 100 outbound fax pages per thirty (30) day period, then an outbound service credit
of $10.00 (which amount may vary outside of the U.S.) will be applied to your account. If you send a 5 page fax to a
destination with an applicable per page usage rate of $0.10, then your usage credit will decrease by $0.50 to $9.50.
If you then send a 5 page fax to a destination with an applicable per page usage rate of $0.20, then your usage credit
will decrease by an additional $1.00 to $8.50.
Unused inbound or outbound Service credits are valid in the month issued and expire at the conclusion of each applicable
thirty (30) day period. Inbound or outbound Service credits have no cash value. Such credits do not roll over to the
next thirty (30) day period, and you will receive no cash refund in the event any unused inbound or outbound Service
credits remain in your account upon termination or closure of your account.
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3. Fax Storage.
While your account is active, fax messages received via your MyFax Number will be stored and displayed in MyFax Central.
You may choose to disable this feature by adjusting your user preferences. Regardless of your level of service, you acknowledge
that the Company may cease offering this feature or change its practices and/or limitations concerning this feature at
any time, including, without limitation, changing the maximum number of days that fax messages will be retained, the
maximum number of messages stored at any one time and the maximum storage space allotted on the Company's servers on
your behalf. You further agree that the Company has no responsibility or liability whatsoever for any failure or malfunction
of this feature, whether or not such failure prevents you from utilizing the feature, including but not limited to the
storage or deletion of any faxes.
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4. Searchable Faxes.
If your MyFax Number is located in the U.S. or Latin America, the Company will scan, perform optical character recognition
and index the text of fax messages received via your MyFax Number. The indexed text of these faxes will be searchable
in MyFax Central (unless you disable this feature in your user preferences) for as long as the faxes are stored there.
You acknowledge that the Company may cease offering this feature or change its practices and/or apply limitations concerning
this feature at any time. You further agree that the Company has no responsibility or liability whatsoever for any failure
or malfunction of this feature, whether or not such failure prevents you from utilizing the feature, including but not
limited to the searching or indexing of or failure to search or index any faxes.
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5. Email Capabilities.
If your MyFax Number is located in the U.S. or Latin America, you will receive a free
www.123mail.net email account, which can be accessed online through MyFax Central and is subject to the terms of
use located at
You acknowledge and agree that the Company has no responsibility or liability whatsoever for your use of this email feature
and that the Company may discontinue or change the terms under which this email feature is provided to you at any time,
including, without limitation, changes in the maximum size of emails that may be received, changes in the maximum storage
space available for email storage and changes to or elimination of spam filtering or virus scanning.
By using this feature, you acknowledge and agree: (i) to assume sole responsibility for the content of any emails transmitted;
and (ii) to assume any liability arising from your transmission of, and/or any third party’s receipt of, your emails.
The Company disclaims any liability or responsibility for any failure or malfunction of this feature, whether or not such
failure prevents you from utilizing the feature, including but not limited to: an error in the email transmission or
receipt process; deletion of or failure to store any emails; non-receipt of emails; broken or non-functional links to
emails; any viruses received through this feature.
In the event that the Company, in its sole discretion, determines or suspects that any emails sent or received through this
feature constitute, or may give rise to, a violation of any law or regulation or this Agreement, or you are otherwise
in breach of any provision of this Agreement, the Company reserves the right to remove your emails and/or to deactivate
links to emails without further notice to you.
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6. Multiple Service Discount.
If you are a current subscriber to at least one paid service of the Company or an affiliated company at standard (non-discounted)
pricing (a "Qualifying Service"), the Company or an affiliated company may offer, in its sole discretion, a subscription
to one or more additional paid services at a discount (each a "Discounted Service"). This discount would only be available
for new subscriptions to a Discounted Service, and specifically not to the purchase of additional quantities or different
service tiers of existing service subscriptions.
In addition, if you are an existing subscriber of one Company or affiliated company Internet fax service, you would not be
eligible for a discount by subscribing to a different brand of the Company or affiliated company Internet fax service.
For example, no discount would be available by adding additional MyFax Numbers to an existing MyFax account.
The Company, in its sole discretion, reserves the right to eliminate the discount described in this section: (a) immediately
and without notice upon cancellation of any Qualifying Service, or (b) at any time upon notice for any other reason whatsoever.
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The Company is dedicated to establishing trusting relationships with you and all of its customers, based on respect for personal
identity and information. The Company’s current
an updated version will be posted on the MyFax Website, and other places the Company deems appropriate, so that you and
our other customers are always aware of what information the Company collects, how the Company uses it and under what
If, however, the Company is going to use your personally identifiable information in a manner materially different from
that stated at the time of collection the Company will notify you via email. You will have a choice as to whether or
not the Company uses your information in this materially different manner. However, if you have opted out of all communication
with the Company, or deleted/deactivated your account, then you will not be contacted for the purpose of notifying you
that do not affect your information already stored in the Company’s databases, the Company will post a prominent
notice on the MyFax Website notifying you and its other customers of the change. In some cases where the Company posts
from the Company.
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8. Customer Responsibilities.
You are fully responsible for the contents of your transmissions through the Service. The Company simply acts as a passive
conduit for you to send and receive information of your own choosing. However, the Company reserves the right to take
any action with respect to the Service that the Company deems necessary or appropriate in its sole discretion, if the
Company believes you or your information may create liability for the Company, compromise or disrupt the Service for
you or other customers, or cause the Company to lose (in whole or in part) the services of the Company's ISPs or other
suppliers. Your use of the Service is subject to all applicable local, state, national and international laws and regulations
(including without limitation those governing account collection, export control, consumer protection, unfair competition,
anti-discrimination, securities or false advertising). You agree: (1) to comply with all laws regarding the transmission
of technical data exported from any country through the Service; (2) not to use the Service for any illegal purpose;
(3) not to interfere with or disrupt networks connected to the Service; (4) to comply with all regulations, policies
and procedures of networks connected to the Service; (5) not to use the Service to infringe any third party's copyright,
patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy; (6) not to use the Service
or related software to knowingly transmit misleading or inaccurate caller identification information for any reason,
including doing so with the intent to defraud, cause harm, or wrongfully obtain anything of value; and (7) not to transmit
or upload through the Service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise
objectionable material of any kind or nature. You further agree not to transmit or upload any material that encourages
conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local,
state, national or international law or regulation. You further agree not to use the Services to store (1) any “protected
health information” (as such term is used in the Health Insurance Portability and Accountability Act of 1996, Pub.
L. No. 104-191) unless and until you have executed a Business Associate Agreement with Company in connection with this
Agreement and the applicable Service, or (2) any other type of information that imposes independent obligations upon
the Company. The Service makes use of the Internet for you to send and receive information of your own choosing. As a
result, your conduct is subject to Internet regulations, policies and procedures. You agree not to use or reference the
Service for chain letters, junk fax or junk mail, spamming or any activity making use of distribution lists to any person
who has not given specific permission to be included in such a process or on such list. You further agree not to attempt
to gain unauthorized access to other computer systems. You shall not interfere with another customer's use and enjoyment
of the Service.
You must (a) obtain and pay for all equipment and third-party services (e.g., Internet access and email service) required
for you to access and use the Service; (b) maintain the security of your PIN/password and other confidential information
relating to your Service account; (c) immediately notify the Company of any unauthorized use of your account or any other
breach of security known to you; and (d) be responsible for all charges resulting from use of the Service, including
unauthorized use prior to your notifying the Company of such use and taking steps to prevent its further occurrence.
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9. Unsolicited Fax Advertisement/Spam Drop-Box Policy.
a. Unsolicited Fax Advertisement Policy.
You acknowledge and agree that the Company provides a Service that allows you to send and distribute communications of your
own choosing. The Company is not responsible for the content of your communications and merely provides a service that
allows you to distribute communications of your choosing.
The transmission of unsolicited telemarketing phone calls, faxes and email is regulated in Canada, Europe, the United States
and by other countries as well. In Canada, the Canadian Radio-Television Telecommunications Commission (CRTC) Canadian
Do Not Call rules and regulations, the Telecommunications Act, the Unsolicited Telecommunications Rules, the Personal
Information Protection and Electronic Documents Act and other regulations govern such communications. In Europe, including
the United Kingdom, such communications are regulated by the Telephone and Fax Preference rules as well as other laws
and regulations. The United States regulates these communications under the Federal Trade Commission’s (FTC) amended
Telemarketing Sales Rule (TSR) and Do-Not-Call provisions, 16 CFR Part 310, the U.S. Federal Communication Commission’s
regulations implementing the U.S. Telephone Consumer Protection Act of 1991, 47 CFR 64.1200 et seq., the CAN-SPAM Act,
as well as other statutes and regulations. Additionally, certain localities, states, provinces and other governmental
bodies may have additional laws and regulations. Other countries have laws and regulations pertaining to such communications.
The Company collectively refers to all relevant laws, rules and regulations of any governmental body governing phone
calls, faxes, and emails as "Telemarketing Rules."
Unsolicited marketing in violation of such Telemarketing Rules through the Service is prohibited and a material violation
of this Agreement. Violation of any provision of this Section 9 may result in termination, as set forth in Section 10;
the Company pursuing other legal remedies available to it; or any combination of these remedies.
Notwithstanding the above, the Company's distribution of advertising to its customers is not considered unsolicited fax advertising
based upon your acceptance of this Agreement.
At the Company's option and without further notice, the Company may use technologies and procedures, such as filters, that
may terminate the transmission of such unsolicited fax advertisements without delivering them.
If you believe that you are in receipt of an unsolicited fax advertisement, and if the fax contains a telephone number, fax
number or other contact information to "unsubscribe" from receipt of additional junk faxes, please unsubscribe accordingly.
Please contact customer service if you have questions regarding unsolicited fax advertisements.
You hereby acknowledge and agree that the Company has any and all rights (but no obligation) to assert any and all legal
claims available against any third party as a result of your receipt of any unsolicited fax advertisements, including
but not limited to claims under the TCPA and similar laws of any other country, state or province, and, to the extent
you do have any rights to bring any such claims, you hereby assign any and all such rights to the Company as consideration
for its provision of the Service.
Because MyFax Numbers may be reassigned to other customers in the event your account is canceled, and to ensure the best
possible service for all customers, you are not permitted to "opt in" to receive on your MyFax Number facsimile advertisements
of the commercial availability or quality of any property, goods or services from persons with whom you have not established
a business relationship.
b. Spam Drop-Box Policy. The Company does not permit its customers to use MyFax Numbers as "drop-boxes" for responses to email or fax spam offers. If you believe you are in receipt of email or fax spam that uses a MyFax Number as a "drop-box" for responses, and if the email or fax contains an email address, telephone number, fax number or other contact information to "unsubscribe" from receipt of additional messages, please unsubscribe accordingly. Please contact customer service if you believe your MyFax Number has been used as a “drop-box.”
The Company appreciates your assistance in enforcing and complying with these policies and looks forward to continuing to make your experience a positive one.
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Either you or the Company may terminate your Service at any time, with or without cause, upon notice. In order to provide
notice to the Company, MyFax customers must follow the instructions provided at www.myfax.com/cancel to terminate their account. If you are a consumer from the United Kingdom and are within 14 days of sign-up you
can download, complete and return this form by email to
firstname.lastname@example.org or fax to
+44 20 3070 0963. A customer service representative will assist you with cancelling your account in accordance with
the Company's verification procedures, as such procedures may be changed by the Company in its sole discretion. Upon
termination of your account, the Company will send you an email confirming that your account has been canceled. Your
account will not be deemed cancelled unless and until you receive this email. The Company reserves the right to terminate
or suspend your Service without prior notice for any reason; provided that the Company will attempt to confirm such termination
or suspension by subsequent notice.
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If you signed up for the Services using the Apple Store, you must cancel your auto-renewing subscription in your iTunes account settings. If you cancel automatic renewal of your subscription, your subscription will close at the end of your current billing cycle. Uninstalling a software application will not cancel automatic renewal of your subscription. If you uninstall the software application without canceling automatic renewal of your subscription you will continue to be charged for the Services. For details please visit the Apple support website.
11. Customer Representations.
You represent and warrant that you are at least 18 years of age or, as applicable, the age of majority in the country, state
or province in which you reside, and that you possess the legal right and ability to enter into this Agreement. You agree
to be financially responsible for your use of the Service (as well as for use of your account by others, including, without
limitation, minors living with you) and to comply with your responsibilities and obligations as stated in this Agreement.
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12. Modifications to Customer Agreement.
The Company may automatically amend this Agreement at any time by (a) posting a revised Customer Agreement on the MyFax Website,
or (b) sending information regarding the amendment to the email address you provide to the Company. YOU ARE RESPONSIBLE
FOR REGULARLY REVIEWING THE MyFax WEBSITE TO OBTAIN TIMELY NOTICE OF SUCH AMENDMENTS. YOU SHALL BE DEEMED TO HAVE ACCEPTED
SUCH AMENDMENTS BY CONTINUED USE OF THE SERVICE AFTER SUCH AMENDMENTS HAVE BEEN POSTED OR INFORMATION REGARDING SUCH
AMENDMENTS HAS BEEN SENT TO YOU. Otherwise, this Agreement may not be amended except in writing signed by both you and
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13. Modifications to the Service.
The Company reserves the right to modify or discontinue the Service with or without notice to you. The Company shall not
be liable to you or any third party should the Company exercise its right to modify or discontinue the Service.
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14. Member Account, PIN/Password and Security.
Once you become a registered user, your MyFax Number will be automatically sent to you by email. You may change your PIN/
password from the MyFax Website. You are entirely responsible for maintaining the confidentiality of your PIN/ password
and account information.
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15. Disclaimer of Warranties and Limitation of Liability.
a. ALL COMPANY SOFTWARE AND THE SERVICE IS/ARE PROVIDED "AS IS," AND NEITHER THE COMPANY NOR ANY OF ITS AFFILIATES, LICENSORS
OR SERVICE PROVIDERS MAKES ANY EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES TO YOU REGARDING THE USABILITY, CONDITION
OR OPERATION THEREOF. THE COMPANY DOES NOT WARRANT THAT ACCESS TO OR USE OF COMPANY SOFTWARE OR THE SERVICE WILL BE UNINTERRUPTED
OR ERROR-FREE, OR THAT THE COMPANY SOFTWARE OR THE SERVICE WILL MEET ANY PARTICULAR CRITERIA OF PERFORMANCE OR QUALITY.
THE COMPANY AND EACH OF ITS AFFILIATES, LICENSORS AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY,
SECURITY OR ACCURACY.
b. YOUR USE OF ALL COMPANY SOFTWARE AND THE SERVICE IS AT YOUR OWN RISK. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS
RESULTING FROM YOUR DOWNLOADING, UPLOADING, AND/OR USE OF FILES OR OTHER MATERIAL (INCLUDING COMPANY SOFTWARE) OBTAINED
EITHER DIRECTLY OR INDIRECTLY FROM THE COMPANY OR ITS AFFILIATES, OR LOSS RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION
OF YOUR TRANSMISSIONS, DATA OR FILES UPLOADED, HOSTED OR TRANSMITTED VIA THE LARGE FILE SEND FEATURE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER ARISING UNDER ANY THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT
LIABILITY OR OTHERWISE. IN ADDITION, YOU AGREE THAT NEITHER THE COMPANY NOR ANY OF ITS AFFILIATES, LICENSORS OR SERVICE
PROVIDERS WILL BE LIABLE FOR DAMAGES, WHETHER DIRECT OR INDIRECT (INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES), ARISING
OUT OF YOUR USE OF OR INABILITY TO USE COMPANY SOFTWARE OR THE SERVICE, AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT
THERETO, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF THE COMPANY OR ANY SUCH AFFILIATE, LICENSOR OR
SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THE ENTIRE LIABILITY OF THE COMPANY AND ITS AFFILIATES,
LICENSORS AND SERVICE PROVIDERS AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE USE OF COMPANY SOFTWARE AND THE SERVICE
OR ANY BREACH OF THIS AGREEMENT ARE LIMITED TO THE LESSER OF: (I) THE AMOUNT ACTUALLY PAID BY YOU FOR ACCESS TO AND USE
OF THE SOFTWARE OR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE DATE OF YOUR CLAIM OR (II) U.S.$500.00. YOU HEREBY
RELEASE THE COMPANY AND EACH OF ITS AFFILIATES, LICENSORS AND SERVICE PROVIDERS FROM ANY AND ALL OBLIGATIONS, LIABILITIES
AND CLAIMS IN EXCESS OF THIS LIMITATION. SOME JURISDICTIONS DO NOT ALLOW IMPLIED WARRANTIES TO BE EXCLUDED OR MODIFIED
OR LIABILITY TO BE LIMITED, SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU.
c. NEITHER THE COMPANY NOR ANY OF ITS AFFILIATES, LICENSORS OR SERVICE PROVIDERS SHALL BE HELD RESPONSIBLE IN ANY WAY OR
BY ANY MEANS, EITHER DIRECTLY OR INDIRECTLY, FOR ANY COMMUNICATIONS DIFFICULTIES OUTSIDE OF THE COMPANY'S OR ANY SUCH
AFFILIATE’S, LICENSOR'S OR SERVICE PROVIDER'S CONTROL WHICH COULD LEAD TO THE INTERRUPTION OF DATA DELIVERY SERVICE
TO YOUR EMAIL ADDRESS, PAGER, TELEPHONE OR ANY OTHER RECEIVING DEVICES OR THIRD-PARTY DATA STORAGE AND/OR DELIVERY SERVICES.
d. YOU WILL NOT RELY ON ANY REPRESENTATION OR WARRANTY, EXPRESSED OR IMPLIED, MADE BY ANY PERSON OTHER THAN AN AUTHORIZED
OFFICER OF THE COMPANY, IN EVALUATING THE SERVICES OR ANY OTHER SERVICES OF THE COMPANY OR ITS AFFILIATES.
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a. Pricing Plans:
You agree to pay all charges for your use of the Service in accordance with the pricing plan you were offered and agreed
to upon registering for the Service. The Company reserves the right to charge value-added taxes ("VAT"), sales or other
taxes on the Service as it deems appropriate and the Company reserves the right to change prices or institute new charges
for access to or use of the Service, including a Discounted Service.
The Company may amend your pricing plan, including any charges thereto, at any time either by (a) posting pricing plan changes
on the MyFax Website, or (b) sending information regarding the pricing plan changes to the email address you provided
to the Company. You are responsible for regularly reviewing such pricing information. Continued use of the Service, or
non-termination of your Company account, after changes are either posted or emailed to you constitutes your acceptance
of the prices as modified.
If you have questions regarding any charges that have been applied to your account, you must contact the Company's Customer
Service Department within thirty (30) days of the charge date. Failure to do so will waive your ability to dispute such
charges. Failure to use your account will not be deemed a basis for refusing to pay any charges.
b. Payment for the Service:
Your activation fee and monthly or annual service fees, as applicable, are payable in advance and are COMPLETELY NON-REFUNDABLE.
You agree that for monthly subscriptions, the Company may submit charges for your monthly service fee each month, and
for annual subscriptions, the Company may submit charges for your annual service fee annually, in each case, without
further authorization from or notice to you, until you provide prior notice (in accordance with the Company's verification
procedures, as may be established by the Company from time to time in its sole discretion) that you have terminated this
authorization or wish to change your designated card(s). Such notice will not affect charges submitted before the Company
reasonably could act on your notice. If you add MyFax Numbers to an existing Service account, your first payment for
such additional MyFax Numbers may be prorated to coincide with the annual/monthly anniversary of your first MyFax Number.
You agree that the Company may (at its option) accumulate Service fees incurred during your monthly billing cycle and
submit them as one or more aggregate charges during or at the end of each cycle, and that the Company may delay obtaining
authorization from your card issuer until submission of the accumulated charge(s). This means that accumulated Service
fee charges may appear on the statement you receive from your card issuer.
Your activation fee, usage charges, and monthly or annual Service fees, as applicable, must be made by the credit or debit
card(s) designated by you for the Company's use and transactions. If your Service account is a qualified business account
approved by the Company for corporate billing, charges will be accumulated, identified by customer identification number
and invoiced on a monthly basis. If the payment method for your Service account is by credit or debit card and payment
is not received by the Company from the card issuer or its agent or affiliate, you agree to pay all amounts due upon
demand by the Company. Each time you use the Service, or allow or cause the Service to be used, you agree and reaffirm
that the Company is authorized to charge your designated card(s). Your card issuer's agreement governs your use of your
designated card in connection with payment for the Service, and you must refer to such agreement (not this Agreement)
with respect to your rights and liabilities as a cardholder.
c. Viewing Your Account Balance: To view your current account balance, along with billing details and any accumulated charges,
please click on "Billing" after logging in to the MyFax Website.
d. Free Trial Customers: If you subscribed to the Service pursuant to a special offer granting you a free trial period, your
activation fee and initial service fee will be PRE-AUTHORIZED AGAINST YOUR CREDIT CARD OR DEBIT CARD LIMIT (meaning the
amounts pre-authorized will not be considered available credit or debit funds in such account). These fees will be immediately
charged to your credit or debit card, without further authorization from you, upon the expiration of such free trial
period, unless you provide prior notice (in accordance with the Company's verification procedures, as may be established
by the Company from time to time in its sole discretion) that you have terminated this authorization. Such notice will
not affect charges submitted before the Company reasonably could act on your notice.
e. Pre-Paid Discounts: If you subscribed to the Service pursuant to a special offer granting a pre-paid discount for a fixed
number of months, your pre-paid fees are payable in advance and are COMPLETELY NON-REFUNDABLE. In addition, your initial
monthly service fee for the month immediately following your pre-paid period will be PRE-AUTHORIZED AGAINST YOUR CREDIT
CARD OR DEBIT CARD LIMIT and will be immediately charged to your credit or debit card, without further authorization
from you, upon the expiration of such pre-paid period, unless you provide prior notice (in accordance with the Company's
verification procedures, as may be established by the Company from time to time in its sole discretion) that you have
terminated this authorization. Such notice will not affect charges submitted before the Company reasonably could act
on your notice.
f. Usage Charges: Additional charges apply when you exceed the number of inbound or outbound fax pages included in your Service
tier. Unless you signed up for the Service prior to February 7, 2012 (in which case we will bill you monthly in arrears
for usage fees), usage fees are payable in advance at a fixed amount as set from time to time by the Company, currently
U.S. $10.00 or the approximate equivalent in local currency (the "Usage Prepay Amount"). You may choose to increase the
size of your Usage Prepay Amount by logging into your account at the MyFax Website or by contacting the Company's Customer
Service Department. The Usage Prepay Amount will be immediately and automatically charged to your credit or debit card
without further authorization from you upon incurring usage in excess of the number of inbound or outbound fax pages
included in your Service tier (or, in the event you are provided with a free usage credit, upon your depletion of such
credit). Your Usage Prepay Amount will thereafter be reduced based upon your incurring usage fees, and each time your
Usage Prepay Amount is depleted to a certain level (currently U.S. $2.00 or the approximate equivalent in local currency),
another fixed Usage Prepay Amount in the same amount as the prior Usage Prepay Amount will be immediately charged to
your credit or debit card, without further authorization from or notice to you.
Furthermore, in the event that the Company submits charges for your annual or monthly service fee and those charges are rejected
by your card issuer (or its agent or affiliate), you hereby authorize the Company to apply your Usage Prepay Amount to
pay for some or all of your annual or monthly service fee due.
You agree that the Company may submit charges for the Usage Prepay Amount without further authorization from or notice to
you, until you provide prior notice (in accordance with the Company's verification procedures, as may be established
by the Company from time to time in its sole discretion) that you have terminated or canceled your Service, or wish to
change your designated card(s). Such notice will not affect charges submitted before the Company reasonably could act
on your notice.
Upon your giving the Company notice that you have terminated or canceled your Service, or in the event that the Company should
terminate or cancel your Service or account in accordance with the provisions herein, the unused portion of your Usage
Prepay Amount (if any) will be applied toward any outstanding charges, and any remaining portion of your Usage Prepay
Amount will be forfeited and non-refundable.
In addition, in the event you fail to incur usage charges on the Service for a period of six (6) months or longer, you will
be deemed to have forfeited any remaining Usage Prepay Amount in your MyFax account. In such event, the Company reserves
the right to eliminate your remaining Usage Prepay Amount (if any) without notice.
g. Notification of Changed Billing Information. You must promptly notify the Company of changes to: (a) the account number,
security code or expiration date of your designated credit or debit cards; (b) your billing address for the designated
credit or debit card; and (c) the name of each minor whom you have authorized to use your Service account. You must also
promptly notify the Company if your card is canceled for any reason, including loss or theft. In order to avoid Service
interruptions caused by rejected credit or debit card charges, the Company reserves the right to update your credit or
debit card details (such as expiration dates or new card numbers). You understand and agree that the Company is entitled
to obtain such updated card details, store them and use them to bill charges.
h. Usage and/or Account Credit Balances. The Company may, from time to time, award you a credit applied to your Service usage
and/ or account balance, which is a non-refundable credit. Service usage and/ or account credit balances have no cash
value. Usage and/or Account credit balances will expire on the earlier of (i) termination of your account or (ii) 30
days after they are issued, and are subject to any additional terms associated with the credit offer.
i. Late Fees. An administrative late fee of $4.95 USD or $6.00 CAD (or the approximate equivalent in local currency), or
the maximum amount permitted under and subject to applicable law, may be charged to your account each time full payment
of your outstanding balance is not received by the payment due date. You agree that the Company may submit charges for
late fees without further authorization from or notice to you, until you provide prior notice (in accordance with the
Company's verification procedures, as may be established by the Company from time to time in its sole discretion) that
you have terminated or canceled your Service, or wish to change your designated card(s). Such notice will not affect
charges submitted before the Company reasonably could act on your notice.
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17. Termination for Non-Payment.
The Company reserves the right to suspend or terminate your account and associated Service without notice upon rejection
of any credit or debit card charges or if your card issuer (or its agent or affiliate) seeks return of payments previously
made to the Company when the Company believes you are liable for the charge. Such rights are in addition to and not in
lieu of any other legal rights or remedies available to the Company.
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All programs, services, processes, designs, software, technologies, trademarks, trade names, inventions and materials comprising
any portion of the Service are wholly owned by the Company, its affiliates and/or its licensors and service providers
except where expressly stated otherwise. You may not use the Company's or its affiliates’ trademarks, trade names,
patents, copyrights or other intellectual property rights without the Company's prior written permission.
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19. Rules Regarding MyFax Numbers.
YOU UNDERSTAND AND AGREE THAT YOU WILL HAVE USE OF THE MyFax NUMBER(S) PROVIDED AS PART OF THE SERVICES ONLY UNTIL THE END
OF THE TERM OF YOUR AGREEMENT OR UNTIL THE COMPANY NO LONGER PROVIDES YOU WITH SERVICES UNLESS YOU SATISFY THE PROVISIONS
IN SECTION 19 (a) BELOW. THE COMPANY IS GRANTING YOU THE REVOCABLE PERMISSION TO USE SUCH MyFax NUMBER(S) IN ACCORDANCE
WITH THIS AGREEMENT FOR THE LENGTH OF THE TERM OF THE AGREEMENT. YOU UNDERSTAND THAT THE COMPANY IS THE CUSTOMER OF RECORD
OF ALL MyFax NUMBER(S) PROVIDED AS PART OF THE SERVICES AND, THEREFORE, THE COMPANY HAS CERTAIN RIGHTS WITH RESPECT SUCH
MyFax NUMBER(S), INCLUDING WITHOUT LIMITATION CERTAIN RIGHTS RELATING TO PORTING OF SUCH MyFax NUMBER(S) ("PORTING" IS
CAUSING OR ATTEMPTING TO CAUSE NUMBER(S) TO BE TRANSFERRED, SWITCHED OR OTHERWISE MOVED TO ANY OTHER SERVICE PROVIDER,
TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY). AS THE CUSTOMER OF RECORD FOR ALL MyFax NUMBER(S), THE COMPANY HAS
THE DIRECT RELATIONSHIP WITH THE TELEPHONE COMPANY THAT PROVIDES THE UNDERLYING TELECOMMUNICATIONS THAT SUPPORT THE SERVICES
YOU RECEIVE FROM THE COMPANY. YOU UNDERSTAND AND AGREE THAT THE COMPANY IS NOT, ITSELF, A TELEPHONE COMPANY AND IS THEREFORE
NOT UNDER ANY LEGAL OBLIGATION TO PERMIT YOU TO PORT ANY MyFax NUMBER(S) PROVIDED UNLESS YOU SATISFY THE PROVISIONS IN
SECTION 19 (a) BELOW. YOU UNDERSTAND AND AGREE THAT YOU ARE EXPRESSLY PROHIBITED FROM CAUSING OR ATTEMPTING TO TRANSFER
THE MyFax NUMBER ASSIGNED TO YOU TO ANY OTHER SERVICE PROVIDER, TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY UNLESS
YOU SATISFY THE PROVISIONS IN SECTION 19 (a) BELOW. IN THE EVENT YOU VIOLATE THE FOREGOING PROVISION, YOU AGREE TO IMMEDIATELY
RETURN THE MyFax NUMBER(S) TO THE COMPANY AND PAY THE COMPANY AN AMOUNT EQUAL TO U.S. $500 (WHICH AMOUNT MAY VARY OUTSIDE
OF THE U.S.). YOU AUTHORIZE THE COMPANY TO CHARGE YOUR ACCOUNT CREDIT OR DEBIT CARD OR TAKE ANY OTHER MEASURES REQUIRED
TO COLLECT THIS PAYMENT AND TO CAUSE THE MyFax NUMBER(S) TO BE RETURNED TO THE COMPANY. YOU AGREE THAT THIS PAYMENT REPRESENTS
LIQUIDATED DAMAGES REFLECTING A REASONABLE MEASURE OF THE ACTUAL OR ANTICIPATED HARM, DAMAGES CAUSED AND ADMINISTRATIVE
FEES INCURRED BY THE COMPANY FROM SUCH VIOLATION IN LIGHT OF THE DIFFICULTIES OF PROOF OF LOSS AND THAT THIS PAYMENT
IS NOT A PENALTY. SOME NON-U.S. JURISDICTIONS DO NOT ALLOW LIMITATIONS TO BE PLACED ON YOUR RIGHT TO PORT THE MyFax NUMBER
ASSIGNED TO YOU, SO SOME OF THESE LIMITATIONS MAY NOT APPLY IF THE MyFax NUMBER(S) ASSIGNED TO YOU IS LOCATED IN SUCH
a. Telephone Numbers Ported In
IF YOU "PORTED IN" ANY TELEPHONE NUMBER(S) IN CONNECTION WITH YOUR USE OF SERVICE, OR YOU ARE ENTITLED TO "PORT OUT" A TELEPHONE
NUMBER UNDER NON-U.S. LAW, YOU MAY "PORT OUT" SUCH NUMBER(S) IN CONNECTION WITH TERMINATING YOUR ACCOUNT ONLY IF YOU
SATISFY THE FOLLOWING REQUIREMENTS: (i) YOU PROVIDE WRITTEN NOTICE TO THE COMPANY OF YOUR INTENTION TO "PORT OUT" SUCH
TELEPHONE NUMBER(S) NO LATER THAN THIRTY (30) DAYS AFTER THE DATE OF TERMINATION OF YOUR ACCOUNT (THE "PORTING NOTICE
PERIOD"); (ii) YOUR NEW TELEPHONE CARRIER PROVIDES THE COMPANY’S TELEPHONE CARRIER WITH A DULY EXECUTED PORTING
REQUEST PRIOR TO THE EXPIRATION OF THE PORTING NOTICE PERIOD; (iii) YOU HAVE PAID THE COMPANY FOR ALL SERVICE PROVIDED
TO YOU PRIOR TO THE DATE YOU PROVIDE NOTICE OF YOUR INTENT TO TERMINATE YOUR ACCOUNT; AND (iv) PRIOR TO THE EXPIRATION
OF THE PORTING NOTICE PERIOD, THE COMPANY HAS RECEIVED AN ADMINISTRATIVE FEE TO COVER ITS REASONABLE COSTS ASSOCIATED
WITH PROCESSING THE PORT IN AN AMOUNT OF U.S. $40 (WHICH AMOUNT MAY VARY OUTSIDE OF THE U.S.) PER TELEPHONE NUMBER. YOU
HEREBY AUTHORIZE THE COMPANY TO CHARGE YOUR CREDIT OR DEBIT CARD IN THE APPLICABLE AMOUNT FOR SUCH ADMINISTRATIVE FEE.
THE PORTING PROCESS CAN BE LENGTHY; IF YOU WOULD LIKE TO MAINTAIN YOUR SERVICE DURING THE PORTING PROCESS, YOU MUST MAINTAIN
YOUR ACCOUNT IN AN ACTIVE STATUS AND NOT TERMINATE YOUR ACCOUNT UNTIL THE PORTING OUT IS COMPLETE. REGARDLESS OF WHEN
THE PORT OUT IS COMPLETE, YOU WILL CONTINUE TO BE RESPONSIBLE TO PAY ALL APPLICABLE ACCOUNT FEES WITH RESPECT TO THE
TELEPHONE NUMBERS UNTIL YOU FORMALLY TERMINATE YOUR SERVICE. IF YOU FAIL TO SATISFY ANY OF THE FOREGOING REQUIREMENTS,
THE COMPANY SHALL REMAIN THE CUSTOMER OF RECORD OF THE NUMBER(S) AND YOU ARE EXPRESSLY PROHIBITED FROM CAUSING OR ATTEMPTING
TO CAUSE SUCH NUMBER(S) TO BE TRANSFERRED TO ANY OTHER SERVICE PROVIDER, TELEPHONE CARRIER OR ANY OTHER PERSON OR ENTITY.
THE COMPANY ALSO RETAINS THE RIGHT TO RECLAIM THE NUMBER(S) FROM YOU AFTER THE NUMBER(S) ARE PORTED OUT IN CONTRAVENTION
WITH THESE REQUIREMENTS AND TO CHARGE YOUR CREDIT OR DEBIT CARD THE U.S. $500 (WHICH AMOUNT MAY VARY OUTSIDE OF THE U.S.)
IN LIQUIDATED DAMAGES SET FORTH ABOVE. YOU UNDERSTAND AND AGREE THAT EVEN IF YOU SATISFY THE REQUIREMENTS SET FORTH IN
THIS SECTION 19 (a), TECHNICAL OR PROCEDURAL DIFFICULTIES OR INTERRUPTIONS MAY OCCUR WHEN ATTEMPTING TO PORT OUT THESE
NUMBERS (E.G. WHEN NO PORTING AGREEMENT EXISTS BETWEEN YOUR AND OUR TELEPHONE CARRIER OR FOR ANY OTHER REASON) AND SUCH
DIFFICULTIES OR INTERRUPTIONS MAY PREVENT YOUR NEW CARRIER FROM PORTING THE NUMBERS. THE COMPANY IS NOT RESPONSIBLE FOR
SUCH TECHNICAL OR PROCEDURAL DIFFICULTIES OR INTERRUPTIONS AND YOU WILL RECEIVE NO REFUND OF YOUR ADMINISTRATIVE FEE.
b. Reassignment of Telephone Numbers
YOU UNDERSTAND AND AGREE THAT FOLLOWING THE TERMINATION OF YOUR SERVICE FOR ANY REASON, THE MyFax NUMBER(S) ASSIGNED TO YOU
MAY BE IMMEDIATELY RE-ASSIGNED TO ANOTHER CUSTOMER. YOU AGREE THAT THE COMPANY WILL NOT BE LIABLE FOR DAMAGES (INCLUDING
CONSEQUENTIAL OR SPECIAL DAMAGES) ARISING OUT OF ANY SUCH RE-ASSIGNMENT AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT
TO ANY SUCH RE-ASSIGNMENT, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF THE COMPANY HAS BEEN ADVISED
OF THE POSSIBILITY OF DAMAGES. YOU FURTHER UNDERSTAND AND AGREE THAT THE COMPANY MAY FROM TIME TO TIME NEED TO CHANGE
THE MyFax NUMBER ASSIGNED TO YOU (WHETHER DUE TO AN AREA CODE SPLIT OR ANY OTHER REASON WHETHER OUTSIDE OR WITHIN THE
COMPANY'S CONTROL). YOU AGREE THAT THE COMPANY WILL NOT BE LIABLE FOR DAMAGES (INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES)
ARISING OUT OF ANY SUCH CHANGE IN THE MyFax NUMBER ASSIGNED TO YOU, AND YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT TO ANY
SUCH CHANGE, WHETHER BASED ON CONTRACTUAL, TORT OR OTHER GROUNDS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY
c. No Right to Charge Third Party Services to MyFax Numbers
YOU AGREE THAT YOU ARE NOT AUTHORIZED TO CHARGE SERVICES PROVIDED TO YOU OR AT YOUR REQUEST TO THE MyFax NUMBER ASSIGNED
TO YOU BY THE COMPANY AND THAT YOU WILL NOT REQUEST OR OTHERWISE CAUSE ANY THIRD-PARTY SERVICE PROVIDER TO CHARGE ANY
SUCH SERVICES TO SUCH NUMBER. ANY SUCH CHARGES WILL GIVE THE COMPANY THE RIGHT TO IMMEDIATELY TERMINATE OR SUSPEND YOUR
MyFax ACCOUNT WITHOUT NOTICE.
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You agree to indemnify the Company and each of its Affiliates, licensors and service providers from and against any and all
liabilities, expenses (including attorneys' fees) and damages arising out of claims based upon use of the Service, including
but not limited to any violation of this Agreement by you or any other person using your account, the use of any tools
provided by the Company in connection with the Service, any claim of libel, defamation, violation of rights of privacy
or publicity, any loss of service by other customers, any infringement of intellectual property or other rights of any
third parties, and any violation of any laws or regulations, including but not limited to any violation of any laws or
regulations prohibiting transmission of unsolicited fax advertisements as set forth in Section 9 (a).
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21. No Resale Of The Service.
You are prohibited from selling, reselling, renting or leasing the use of the Service.
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22. Participation In Promotions Of Advertisers.
You may correspond with or participate in promotions of advertisers showing their products via the Service. Any such correspondence
or participation, including the delivery of and the payment for goods and services, and any other terms, conditions,
warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser.
The Company assumes no liability, obligation or responsibility for any part of any such correspondence or promotion.
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23. Notices; Consent.
Notices given by j2 Global to you will be given by email, by a general posting on the MyFax Website or by conventional mail.
In any matter requiring the Company's prior consent, such consent will be considered given only if made in writing by
an authorized representative of the Company. Notices given by you to the Company must be given by email or by conventional
mail (subject, however, to the Company's verification procedures, as may be established by the Company from time to time
in its sole discretion, and which may include the requirement that you contact the Company by phone so as to confirm
that any such notice was in fact sent by you). Notices to the Company by conventional mail must be sent to j2 Cloud Services,
Inc., 6922 Hollywood Boulevard, 5th Floor, Los Angeles, CA 90028, U.S.A.
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24. General Terms.
THE LAWS OF THE STATE OF CALIFORNIA, U.S.A., EXCLUDING ITS CONFLICTS-OF-LAW RULES, GOVERN THIS AGREEMENT AND YOUR USE OF
COMPANY SOFTWARE AND THE SERVICE. THE UN CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS IS EXPRESSLY DISCLAIMED.
YOU EXPRESSLY AGREE THAT EXCLUSIVE JURISDICTION FOR ANY CLAIM OR DISPUTE ARISING FROM THE USE OF COMPANY SOFTWARE OR
THE SERVICE RESIDES IN THE UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA OR A SUPERIOR COURT FOR
THE STATE OF CALIFORNIA LOCATED IN THE CITY AND COUNTY OF LOS ANGELES; provided nothing in this section shall restrict
either of the parties from resorting to the courts of any jurisdiction in order to collect, enforce or execute any judgment
obtained in the federal or state courts located in the State of California. If any provision of this Agreement is held
to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. The Company's
failure to act with respect to a breach by you or others does not waive the Company's right to act with respect to subsequent
or similar breaches. You may not assign or transfer this Agreement or any rights hereunder whether by direct assignment,
by operation of law or otherwise, and any attempt to the contrary is void. The Company shall not be liable for any delay
or failure to perform resulting directly or indirectly from any causes beyond the Company's reasonable control. Parental
control protections (such as commercially available computer hardware, software or filtering services) may assist you
in limiting access to material that is harmful to minors, although such technology may not be effective with regard to
receipt of fax or email messages received through the Service. Any exclusion or limitation of the Company’s liability
specified in this Agreement, and the indemnification obligations set forth in Section 20, shall survive the expiration
or termination of this Agreement for any reason.
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25. Other Copyrights/Ownership.
This site uses the moock fpi, available at
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26. Legal Notices.
Under California Civil Code Section 1789.3, California Customers are entitled to the following specific consumer rights information:
1. Pricing Information. Current rates for using the Service may be obtained on the MyFax Website or by calling the Company's
Customer Service Department. The Company reserves the right to change fees, surcharges and monthly fees or to institute
new fees at any time.
2. Complaints. The Complaint Assistance Unit of the Division of Consumer Service of the Department of Consumer Affairs may
be contacted in writing at 1020 N. Street, #501, Sacramento, CA 95814, or by telephone at 1-916-445-1254.
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27. Agreement to Arbitrate All Disputes (j2 US Customers Only).
a. You and the Company agree that all disputes and claims between you and the Company shall be settled by binding arbitration
instead of in courts of general jurisdiction. This agreement to arbitrate is intended to be broadly interpreted and includes,
but is not limited to any dispute, claim or controversy arising out of or relating in any way to the Services, the Company
software, the MyFax® Website, the Agreement or any aspect of the relationship between you and the Company. You agree
that, by agreeing to the Agreement, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this
provision, and that you and Company are each waiving the right to a trial by jury or to participate in a class action.
Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration provision
does not preclude you from bringing issues to the attention of federal, state, or local agencies, including, for example,
the Federal Communications Commission. Such agencies can, if the law allows, seek relief against the Company on your
behalf. This arbitration provision shall survive termination of this Agreement and the termination of your account.
b. A party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”).
The Notice to the Company should be addressed to: j2 Cloud Services, Inc., ATTN: Legal Department, 6922 Hollywood Boulevard,
5th Floor, Los Angeles, CA 90028, USA (“Notice Address”). The Notice must (a) describe the nature and basis
of the claim or dispute; and (b) set forth the specific relief sought (“Demand”). If the Company and you
do not reach an agreement to resolve the claim within 30 days after the Notice is received, you or the Company may commence
an arbitration proceeding. During the arbitration, the amount of any settlement offer made by the Company or you shall
not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or the Company
is entitled. You may download or copy a form Notice and a form to initiate arbitration at www.adr.org. If you are required
to pay a filing fee, after the Company receives notice at the Notice Address that you have commenced arbitration, it
will promptly reimburse you for your payment of the filing fee, unless your claim is for greater than US$10,000.
c. The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related
Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified
by the Agreement, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org. The
arbitrator is bound by the terms of the Agreement. All issues are for the arbitrator to decide, including issues relating
to the scope and enforceability of this arbitration provision. Unless the Company and you agree otherwise, any arbitration
hearings will take place by video or telephone conference. If your claim is for US$10,000 or less, the Company agrees
that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator,
through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US$10,000,
the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted,
the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on
which the award is based. The arbitrator is not authorized to award punitive or other damages not measured by the prevailing
party’s actual damages, and may not, in any event, make any ruling, finding or award that does not conform to the
terms and conditions of the Agreement.
d. The Company may make a written settlement offer anytime before an arbitrator is selected. If the arbitrator issues you
an award that is greater than the value of the Company’s last written settlement offer made before an arbitrator
was selected (or if the Company did not make a settlement offer before an arbitrator was selected), then the Company
will pay you the amount of the award or US$1,000, whichever is greater. Except as expressly set forth herein, the payment
of all filing, administration and arbitrator fees will be governed by the AAA Rules.
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT
AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both
you and the Company agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims,
and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found
to be unenforceable, then the entirety of this arbitration provision shall be null and void. The arbitrator may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary
to provide relief warranted by that party's individual claim.