General Customer Support Questions
1. How does MyFax work?
Learn how to send and receive faxes in minutes by watching these helpful tutorials.
Send and Receive faxes using email
Send and Receive faxes using MyFaxCentral
2. I'm having problems logging in to MyFaxCentral. (www.myfaxcentral.com)
Problems logging in?
Forgot your password?
3. I registered for MyFax, but I haven't received any information. What do I do?
Please contact MyFax Customer Support and we will be happy to help you get started with your new MyFax account.
Email: support@myfax.com
International: 1-613-260-6325
Toll Free: 1-866-563-9212
| "The MyFax Customer Support group is friendly and helpful." |
|
DJ MacIntrye
President, LeBoise Alternatives
|
Billing Questions
MyFax Billing Contact Information:
Email: billing@myfax.com
Local or International: 1-613-216-0978
Toll Free: 1-866-563-9212
1. Why am I being charged for sent fax pages when I have several free sent fax pages remaining?
If you have checked and are sure you have not used all of your free pages for the month, make sure you are dialing a 1 before the fax number (for North American fax numbers). If you are not including a 1 it's possible you are being charged for sending an International fax.
2. My credit card number has changed. Can I update it online?
Yes. Log into MyFaxCentral, select Billing Profile from the left-hand menu. Under the header Credit Card Information, you can type in your new credit card information; click the Update at the bottom of the page when you are finished. For any other questions relating to credit cards and payment, please contact MyFax Billing.
3. Are there alternatives to credit card billing?
Qualifying business accounts can be invoiced, but for all other customers credit cards are the only accepted method of payment.
4. I just signed up for MyFax today, why has my credit card been charged already?
MyFax is a prepaid service.
Tip: Your invoice will be generated at the end of your first billing cycle one month from the day you started your service. To review your invoice online log into MyFaxCentral and select My Account from the left-hand menu and then choose Account Invoice from the options listed.
5. How do I close my MyFax account?
To close your account, please call MyFax Billing and choose option #3 – Cancellations from the menu.