Home > MyFax Community > Customer Support
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MyFax Customer Support
MyFax™ customer support is free to customers and is available 24 hours per day, 7 days per week.
For technical support:
Email: support@myfax.com
Local or International: 1-613-260-6325
Toll Free: 1-866-563-9212 |
For billing inquiries:
Email: billing@myfax.com
Local or International: 1-613-216-0978
Toll Free: 1-866-563-9212 |
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An easy-to-use searchable archive of helpful tips, guides, articles, whitepapers, and frequently asked questions.
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An online portal allowing you to send and receive faxes, access reports and configure your account.
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General Customer Support Questions |
1. How does MyFax work?
Learn how to send and receive faxes in minutes by watching these helpful tutorials.
Send and Receive faxes using email
Send and Receive faxes using MyFaxCentral |
2. I'm having problems logging in to MyFaxCentral. (www.myfaxcentral.com)
Problems logging in?
Forgot your password? |
3. I registered for MyFax, but I haven't received any notification from you. What do I do?
Please contact MyFax Customer Support and we will be happy to get you going with your new MyFax account.
For other questions on how to use MyFax or for people with technical difficulties, contact MyFax Customer Support: |
| Email: | support@myfax.com |
| Local or International: | 1-613-260-6325 |
| Toll Free: | 1-866-563-9212 |
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Billing Questions |
1. Why am I being charged for sent fax pages when I have several free sent fax pages remaining?
If you have verified you have not gone over your allotted free sent fax pages, make sure you are dialing a 1 before the fax number (for North American fax numbers) to ensure you are not being charged for sending an international fax. |
2. My credit card number has changed. Can I update it online?
Yes. Log in to MyFaxCentral at www.myfaxcentral.com. Click on Billing Profile from the list on the left-hand side. Under Credit Card Information, input your new credit card information and click Update at the bottom of the page. For any other questions relating to credit cards and payment, please contact MyFax Billing. |
3. Are there alternatives to credit card billing?
Qualifying business accounts can be invoiced, but for all other customers, credit cards are the only accepted method of payment. |
4. Why has my credit card been charged already when I have just signed up for MyFax today?
MyFax is a prepaid service.
Tip: Your invoice will be generated at the end of your first billing cycle one month from the service start date. To review your invoice online, log in to MyFaxCentral at www.myfaxcentral.com. From the "My Account" menu on the left-hand side of the page, select "Account Invoice". |
5. How do I close my MyFax account?
To close your account, please call: |
| Local or International: | 1-613-216-0978 |
| Toll Free: | 1-866-563-9212 |
| Option #3 for Cancellations |
For other billing questions, please contact MyFax Billing:
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| Email: | billing@myfax.com |
| Local or International: | 1-613-216-0978 |
| Toll Free: | 1-866-563-9212 |
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