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Frequently asked Questions (FAQs)

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1. What do I need to use MyFax?
You just need Internet access, an email account, and a MyFax® account. You don’t need any new hardware and you don’t need to install any fax software.

2. Are there MyFax Apps for iPhone® and Android®?
Yes, and both are free to MyFax customers:
Download the MyFax App for iPhone®
Download the MyFax App for Android®

3. How do I send a fax?
Send a fax online
To send a fax from your email, just type the recipient's fax number and attach your document to fax, to send a fax from the web, log into MyFaxCentral.com.

For step-by-step instructions: Take the Tour

4. How do I receive a fax?
Receiving a fax
Faxes sent to you arrive in your email Inbox. Just check your email! You may also log into MyFaxCentral.com to pick up your received faxes.

For step-by-step instructions: Take the Tour

5. What is MyFaxCentral?
MyFaxCentral.com is a private and secure website MyFax customers can log into and send and receive faxes, update their account information, review monthly bills, see how many pages are left in their monthly allotment, and more.

6. Can I send multiple documents in one fax?
Yes, you can send up to eight documents in one fax as attachments. MyFax supports 178 different file formats, including PDF, Microsoft Word, and Excel.

7. Is the MyFax service secure?
Yes, your sent and received faxes are completely private. We use a secure server with SSL encryption and there is no human interaction with your fax.

8. Is my MyFax number available all the time?
Your MyFax number is an "always on, never busy" number. Your computer does not need to be turned on to receive faxes. Faxes are stored in your email Inbox and online.

9. Can I send and receive faxes at more than one email address?
Yes, you can send from and receive your faxes in up to 5 designated email accounts.

10. Can I send faxes to more than one fax number at a time?
Yes, you can send your faxes to a maximum of 9 fax numbers by email or you can log into MyFaxCentral and send faxes to a maximum of 50 fax numbers at one time.

11. Can I keep my current fax number?
Yes. Call-forward your existing fax number(s) to your new MyFax number or in certain circumstances, you can have your existing fax number ported to MyFax. Please contact Sales for more information.

Toll Free: 1 (866) 378-2373
International: 1 (613) 216-1106
Email: sales@myfax.com
Live Sales Chat!

12. Can I use my toll free MyFax number outside of USA or Canada?
No. With a toll free number you can only receive faxes from the US and Canada. MyFax offers local numbers in select cities in North America and Internationally. For more information about local fax numbers, contact MyFax Sales.

Toll Free: 1 (866) 378-2373
International: 1 (613) 216-1106
Email: sales@myfax.com
Live Sales Chat!

13. Do I need to make a long-term commitment?
No. With MyFax, there are no long-term contracts to sign and no minimum sign-up period. Choose the convenient pay-as-you-go, monthly plan or take advantage of our discounted annual plan.

See the Terms & Conditions and Pricing pages.

14. Can I access my account information online?
Yes. There is a Login button in the top right corner of the MyFax site that links to MyFaxCentral.

15. Does MyFax provide Customer Support?
Yes. MyFax Customer Support Representatives can be reached for free 24/7 by phone or email. Visit the Support Section for details.

16. What information will appear on my credit card statement?
Credit Card charges will be identified as "MyFax *Protus IP SOLN". Protus® is the parent company of MyFax.

17. Do you have services in the UK?
Yes! Visit the MyFax UK website for more information on our UK services.

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