Packetel

Packetel's pFax Internet Fax service is now part of MyFax!

On September 18th, MyFax (provided by Protus IP Solutions Inc.) acquired the Packetel Internet Fax service.

Over the coming weeks, Packetel Internet Fax accounts will migrate to MyFax. Your fax service will not be affected by this migration and the subscription rate for your existing fax numbers will not change.

Please note:

Subscription renewal charges will appear as 'MyFax' on your credit card statement.

To ensure uninterrupted fax delivery, please add 'noreply@myfax.com' to your email safe senders list and address book.

What does this migration mean for you?

	Additional features such as being able to send a fax via email
	24/7 customer support by phone and email
	No changes to your current subscription rate
	see more...

Please review the following important notices:

Click here for a full list of FAQs

Top FAQs

1. Who is MyFax?
MyFax is the world's fastest growing Internet Fax service with over 300,000 subscribers and has been rated the #1 online internet fax service by Top 10 Reviews for 4 consecutive years. MyFax is operated by Protus IP Solutions Inc. Protus is a provider of web-based communications services to small and medium sized business. Its services include MyFax, a fax to email service, my1voice, a virtual phone system and Campaigner, an email marketing tool.

2. Will the transition impact my service?
No. Fax reception will continue uninterrupted during the transition. Please add 'noreply@myfax.com' to your email safe sender's list and address book to ensure that faxes continue being delivered to your email inbox.

3. How can I manually renew my subscription?
To provide us with payment information to renew your subscription, you can either contact us by phone at 1-866-802-2250 or by logging into MyFaxCentral and updating credit card information under 'Billing Profile' under the My Account menu.

4. How can I retrieve my username and password?
Your username is your fax number. To retrieve your password, click on the 'Forgot your password' link on the MyFaxCentral login page.

5. How can I contact customer support?
Customer support is available 7 days per week, 24 hours per day by email or by phone:
pfaxsupport@myfax.com or 1-866-802-2250

More FAQs...


In MyFaxCentral:
	Use your existing fax number and password to login.
	Update payment information.
	Please note that changes to your account setting will not take effect until we confirm that your account has been migrated. Account changes should be made on the Packetel website until then.

For the latest news and status on the migration of your internet fax service to MyFax. Customer Support 1-866-802-2250

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