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| MyFax Keeps Sales Orders Moving for Tessuto Vertical |
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| Internet fax service allows wallcovering supplier more time for sales, less time for document management. |
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OTTAWA (July 28, 2009) - MyFax, the world's fastest-growing Internet fax service, today announced that wallcovering supplier Tessuto Vertical has successfully integrated MyFax Internet fax service into the company's sales operations. While Tessuto Vertical is headquartered in Atlanta, director of operations John Midkiff works out of a remote office in North Carolina. The distributed nature of the business required a streamlined approach to sending and receiving faxed sales orders in a timely manner. Midkiff settled on MyFax based on customer reviews of the service.
MyFax sends and receives faxes using an email account, removing the need for a dedicated phone line and fax machine. The service enables users to manage their fax communication and corresponding document management workflow more efficiently and at a lower cost than traditional fax servers or fax machines, regardless of physical location.
"When I'm out of the office and a customer sends a fax I can see it immediately as a PDF document. If it's a hot order, I will pull out my laptop, establish a wireless Internet connection and process it immediately. It's really helped us improve our ability to serve our customers and run the business efficiently. We would have trouble processing our high volume of faxed orders without it."
Because faxes come in from all over the country, Tessuto Vertical opted for a toll-free number. Midkiff says it has been good for business, both from the standpoint of making the company look larger than it is, and for making it easy for customers to work with them. At a time when all businesses are scrutinizing expenses closely, he says no one hesitates to call a toll-free number.
Midkiff estimates that MyFax easily saves each user 20 to 30 minutes per day in document management alone, and Tessuto Vertical's sales are no longer at risk due to the nature of paper faxes and fax machines.
"All it would take is one big sales order to fall on the floor and roll under a cabinet," Midkiff warned. "Not only would we lose that order, we'd most likely lose any future business from that customer and the sales reps might hesitate to recommend us for a project. It's a small industry, too, and word gets around. MyFax removes all of that risk for us."
MyFax repeatedly earns industry awards and top rankings for delivering a superior customer experience. This includes Customer Service Management Team of the Year and the Customer Service Department of the Year categories in the third annual Stevie® Awards for Sales & Customer Service. The product also earned four Gold Awards from TopTenREVIEWS, an Internet publisher of expert technology and entertainment reviews seen by millions of consumers.
For tips and tricks on using MyFax as a communications business tool, visit the MyFax blog at http://blog.myfax.com/.
About MyFax
MyFax is the fastest-growing Internet fax service used by individuals, small, medium and large businesses to send and receive faxes using existing email accounts or the web. MyFax offers services in North America and Europe, including the United Kingdom, to industries recognized among the fastest-growing adopters of Internet fax including finance, insurance, real estate, healthcare, transportation and government. More than 15,000 new customers subscribe to MyFax each month. MyFax is part of a total Software-as-a-Service (SaaS) business communications offered by Protus that also includes my1voice feature-rich virtual PBX service and Campaigner, an email marketing service enabling organizations to have highly personalized one-to-one email dialogues with their customers. Additional information is available at www.campaigner.com, www.my1voice.com or www.myfax.com. |
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