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MyFax Receives Prominent NetPromoter Score Based on Customer Feedback
77.4 percent of MyFax customers would recommend the Internet fax service to a friend

Ottawa (May 13, 2009) - MyFax, the world's fastest-growing Internet fax service, today announced it has earned a NetPromoter Score (NPS) of 72 based on customer feedback. The score is based on customer answers to a single question: Would you recommend us to a friend or colleague? The NPS score translates to 77 percent of MyFax customers stating they would recommend the service. MyFax's NPS score ranks them above technology giants including Google, Adobe and Yahoo!

NetPromoter is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth. The NPS holds companies and employees accountable for how they treat customers.

According to NetPromoter, "Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%. But the average firm sputters along at an NPS efficiency of only 5 to 10%... These low scores explain why so many companies can't deliver profitable, sustainable growth, no matter how aggressively they spend to acquire new business."

"We strive everyday to make MyFax an effective tool and pleasant experience for our customers," said Joseph Nour, CEO of Protus, the provider of MyFax. "Our products repeatedly earn industry awards and top rankings for delivering a superior customer experience, but I am most proud of the NPS. The score comes directly from customers and reflects the outstanding commitment from our staff."

MyFax sends and receives faxes using an email account, removing the need for a dedicated phone line and fax machine. The service, which fully integrates with Microsoft Office, IBM Lotus Notes and ACT!, enables users to manage their fax communication and corresponding document management work flow more efficiently and at a lower cost than traditional fax servers or fax machines, regardless of physical location.

For tips and tricks on using MyFax as a communications business tool, visit the MyFax blog at http://blog.myfax.com/.

About MyFax
MyFax is the fastest-growing Internet fax service used by individuals, small, medium and large businesses to send and receive faxes using existing email accounts or the web. MyFax offers services in North America and Europe, including the United Kingdom, to industries recognized among the fastest-growing adopters of Internet fax including healthcare, finance, insurance, real estate, transportation and government. More than 15,000 new customers subscribe to MyFax each month. MyFax is a Software-as-a-Service (SaaS) business communications solution provided by Protus. Other offerings include my1voice, a feature-rich virtual PBX service and Campaigner, an email marketing service enabling organizations to have highly personalized one-to-one email dialogues with their customers. Additional information is available at www.campaigner.com, www.my1voice.com or www.myfax.com.


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