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MyFax Gives Medical University a Healthy Dose of Fax Management
Internet fax service helps Medical University of South Carolina meet HIPAA requirements, organize and manage more than 60,000 faxed pages per month

OTTAWA (April 16, 2009) - The Medical University of South Carolina (MUSC) Medical Center, which receives 50,000 faxed pages per month and sends another 10,000, recently found that faxing was rapidly becoming both a cost issue and a logistical nightmare. A full cost analysis based on current fax volume and anticipated future growth resulted in the selection of Internet fax service MyFax.

Many industries like healthcare still rely heavily on faxing to transmit sensitive information. Because of requirements for security and privacy in HIPAA, email is considered too vulnerable to interception without having a costly and complex secure messaging system in place, thereby putting patient privacy at risk. Faxes are considered more secure since they cannot be pulled out of cyberspace. That meant Sujit Kar, IT manager for business development and marketing services at MUSC, had to find another solution for managing faxes more efficiently and cost-effectively.

When reviewing alternative faxing options, Kar determined eliminating fax machines at MUSC was in order. The question was whether to replace them with email, fax servers or an Internet fax service. The option of moving to fax servers was eliminated due to the volume of faxes.

"We didn't want to get into managing fax servers," said Kar. "We wanted an outsourced solution, where we could get some help with development, and once it was running all the technical management would be handled for us."

Kar ultimately chose Internet fax service MyFax to initially serve the inbound fax needs of 700 users. Since making the move to MyFax, Kar reports that potential HIPAA violations have been reduced significantly.

Today when faxes come in, they are tagged with medical record numbers, if required, critical patient information is pulled in from the medical records system. The faxes are then routed automatically to the right department by software that scans the cover sheets and determines where they should go, regardless of the fax number it was sent to originally.

There has also been a direct cost benefit to the Medical Center. Paper consumption has been reduced by a total of nearly 60,000 sheets per month, which works out to nearly three quarters of a million sheets of paper per year. The organization is also saving the energy needed to power all the old fax machines. Kar says there are the labor savings too, particularly in the ability to fax directly out of an application and MyFax's ties to other systems such as Doctor Manage.

Including both incoming and outgoing faxes, MUSC today has more than 3,500 MyFax users. "Anyone who uses MyFax is hooked on it," Kar said. "And the support we've received from the company has been beyond excellent. I wish all enterprise-level tools worked this smoothly and were supported this well."

About MyFax
MyFax is the fastest-growing Internet fax service used by individuals, small, medium and large businesses to send and receive faxes using existing email accounts or the web. MyFax offers services in North America and Europe, including the United Kingdom, to industries recognized among the fastest-growing adopters of Internet fax including finance, insurance, real estate, healthcare, transportation and government. More than 15,000 new customers subscribe to MyFax each month. MyFax is part of a total Software-as-a-Service (SaaS) business communications offered by Protus that also includes my1voice, feature-rich virtual PBX service and Campaigner, an email marketing service enabling organizations to have highly personalized one-to-one email dialogues with their customers. Additional information is available at www.campaigner.com, www.my1voice.com or www.myfax.com.


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